Casework Success Stories

Jacqueline M.


It had taken so long for Jacqueline from Newport to receive her spousal benefits after her husband passed away from a service-connected disability that she had given up trying. She’d already been denied three times. Then she reached out to our office. Our staff got involved and worked with the VA to quickly resolve the issue and ensure Jacqueline received her correct spousal benefits.

Michael P.


Michael from Madison is a retired enlisted servicemember who hadn’t received the retirement income that he had earned. He tried to work through the issue for five years without much luck, then he got in touch with our office. Our team quickly located the source of the problem, helped him correct the error, and advocated for him until he received the retirement income he had earned through service. 

East Millinocket

Robert in East Millinocket was a first-time homebuyer grappling with an IRS tax issue for 10 years. Our office worked with him to get him the help he needed to put the issue to rest.

Van Buren

After Ernest from Van Buren served in Operation Desert Storm, he came down with illnesses related to his service. After years of struggling with the VA and Social Security, our office got involved. We helped him resolve his claims and get the full benefit he was entitled to.


After he got cancer as a result of his service at Camp Lejeune, Byron from Caribou was having trouble getting his service-related disability. In just a couple of months, our office made sure to get Byron access to the full VA benefits available for his disability.


“When I lost my job during the pandemic, I couldn’t get through to the Department of Labor to get my unemployment benefits. I tried everything: calling, faxing, online. Nothing worked. But then I reached out to Congressman Golden’s office. His staff was professional, friendly, and most important, they got it done. They went to work and got me the unemployment benefits I’d been waiting for.”

Fort Fairfield

“I’m a veteran and I was getting bills from creditors for at least $2,000 that the VA was supposed to pay. I reached out to Congressman Golden’s office to see if they could help. I’m no longer getting bills from creditors looking to collect. I’m not sure how they fixed it, but they did!”

Emily Scott


"My husband and I were struggling to get our Maine licenses and registration. Because my husband is a police officer, he needed his license to start work. Congressman Golden’s office helped connect us with the Maine Bureau of Motor Vehicles, and we were able to get an appointment not long after. With our licenses and registration settled, my husband could start work. I can’t thank them enough!"


"I’d been waiting for months to get my federal refund. The IRS owed me thousands, and I wasn’t getting answers. Then I reached out to Congressman Golden’s office, and his team worked with the IRS to make sure I got the money I was owed." 


"I was fighting to get my tax refund, and was owed more than $7,000 by the IRS. I didn’t know what was holding it up – so I reached out to Congressman Jared Golden’s office. The Congressman’s staff worked with me and the IRS to make sure I got the money I was owed, and I finally received my refund not long after."


"There was an error on my Economic Impact Payment card, and I couldn’t use the funds because of it. So I talked to Congressman Jared Golden’s office, and they helped me figure out how I could get access. They were very helpful -- thank you."


“I was having trouble receiving my Economic Impact Payment and couldn’t seem to get any answers. So I reached out to Congressman Golden’s office, they took it from there, and got me the EIP I was eligible for. They were outstanding — thank you!”

Tom Hansen


“I reached out to Congressman Golden’s office after months of frustration trying to get my Veteran’s ID Card. With the help of his office, and after a whole lot of work, I received my ID. It would have been easy for them to give up or tell me no after a few months of effort, but they kept working it. I appreciate their persistence, and am happy to finally have my ID.”

Guada Wilkinson


“My daughter and I were on a tight timetable, trying to get our passports approved before visiting my family on August 3, 2020. The USPS wasn’t able to expedite our request, but I spoke to Congressman Golden’s office as a last resort. The day after they called me back, our passports were approved and shipped out! I couldn’t be happier!”

Jim Duncan


“Congressman Golden’s office, and the congressman himself, put in months and months of work to help me get reimbursement for more than $3,000 of travel costs and co-pays for medical care after my service in Camp LeJeune. They even got the VA to consider changing their policies based on the experience I had. I could not have asked for anything better!"

Nancy Perkins


“Congressman Jared Golden’s office was amazingly swift in responding to my query about my Economic Impact Payment (EIP)! From my initial call I found the congressman’s team  to be truly responsive, caring, and efficient. They did better than I ever expected, and now I have my EIP in hand.”

Byron Bean

Livermore Falls

“My wife and I had just about given up hope that we would ever get our Economic Impact Payment. But we reached out to Congressman Golden’s office and they made sure the IRS sent our check. I can’t thank them enough.”

Alyssa Duboise

Fort Fairfield

“I didn’t know why the IRS was taking so long to send back our joint tax refund so I reached out to Congressman Golden’s office to see if they could help. They did an amazing job, helped us figure out what was going on, and were able to get us our returns fairly quickly after they started working with us. We’re grateful!”

Cassie Lynds


“It had been months, and I still hadn’t received my 2019 tax refund. I finally reached out to my reps in January and Jared Golden's office got back to me promptly and managed to get my 2019 taxes straightened out in less than a month. I am SO impressed with their dedicated and prompt work. The office reached out to me within a day or two and in less than a month I had my refund in hand. Incredible work!”

Ms. McComas' Father

Lakeland, FL

“Our dad was an Army veteran. For us to plan his memorial service with military honors, we needed documents from the VA. We were unsuccessful despite many telephone calls and online requests. We contacted Congressman Golden’s office, and they were able to get us the documentation within a very short time. His office was thorough, kind, and handled our issue swiftly. Because of that, we were able to plan and proceed with the service honoring our dad’s life and service. On behalf of our entire family, thank you!” 

Ben Skibitsky


“I reached out to Congressman Golden’s office for help with my long-term housing with the VA. The office was thorough, knowledgeable and timely. Best of all, they got results, which in the big picture is what meant the most to me as a veteran.”

John Smotherman


“My local Social Security Office was locked down and totally inaccessible. I couldn’t reach anyone on the phone, and I’m not good with computers. Even after I got an appointment, I couldn’t go in the building — so I decided to talk to Congressman Golden’s office. After hearing my story, Congressman Golden contacted the Social Security Administration about the closures himself. I finally feel heard. They went above and beyond. Thank you to Congressman Golden’s office for being responsive to constituents.”


“I couldn’t get my identity verified for my tax refund, so I decided to see if Congressman Golden’s office could help. They were quick and polite, and they helped resolve my issue so I could get my refund. I’m very happy with their help!” 


“When my family was experiencing issues with receiving veteran’s honors for my father’s funeral, I felt lost. I decided to try speaking to Congressman Golden’s office -- and with their help, we were able to ensure he got the veteran funeral honors he deserved. Our issue was handled with order, excellence, advocacy, and compassion. Thank you.”

Jeff Ellinwood


“I had THREE separate issues I was trying to resolve with the IRS when I reached out to Congressman Golden’s office. Working with his office, I fixed TWO tax returns and got answers about my delayed Economic Impact Payment. Now, everything is 100% resolved. They were excellent and I appreciate their hard work!”


“I was getting the runaround from Medicare on medical travel reimbursement for my husband. I brought all of my paperwork to Congressman Golden’s office to see what they could do, and less than two weeks later, I heard back that his travel had been approved! We’d struggled for months to resolve this on our own, but after just a couple weeks, they’d totally fixed the problem. They have saved us so much money getting reimbursed the gas we use getting to and from appointments!”


"For years, my wife and I have been overbilled by more than $6,000 by the Social Security Administration. We reached out to Congressman Golden, and he and his staff got us answers to our questions and worked with the Social Security Administration to get us the reimbursement we were owed. And they kept us updated the whole time."